Terms of use

1. Agreement and scope

These Terms apply to your access to and use of this Website, your account, wallet, games, promotions, and related customer services. The Privacy Policy, Bonus Terms, rules displayed for a game or offer, and payment instructions form part of these Terms.

By registering or continuing to use the service after an updated version is published, you confirm that you have read and accept the current documents. If you do not agree, do not register, deposit, or play, and contact support about any remaining balance.

2. Ownership and division of group responsibilities

The Website is owned by the Cozmobet group of companies. The group includes Cozmobet N.V., registration no. 145160, Heelsumstraat 51, E-Commerce Park; Cozmobet LP, registration no. SL028318, Suite 1, 4 Queen Street, Edinburgh, Scotland, EH2 1JE; and Cozmobet S.R.L., registered address Republic of Costa Rica, San José, Montes de Oca, San Pedro, 400 metres north and 25 metres east of Automercado Los Yoses, Ofident Building, office No. 3.

The companies listed above form the Cozmobet group. A particular group company may be expressly identified in a specific transaction, offer, or communication.

3. Eligibility and lawful use

You must be at least 18, have reached the legal gambling age in your location, and be legally permitted to use online gambling services. You are responsible for checking the law that applies where you are physically located. Do not use the service where it is prohibited or attempt to hide your location or identity.

The service is for personal entertainment only. You may not act for another person, sell or transfer an account, or use another person’s money or payment details.

4. Registration and account information

You may hold one personal account. Provide accurate, complete, and current registration information and maintain access to the registered email. Username and email must be unique. We may refuse registration or restrict an account where necessary for security, eligibility, compliance, or service integrity.

Select your account currency carefully. It may become permanently fixed once financial, game, bonus, free-spin, or loyalty history exists. The profile is currently read-only; contact support if information needs correction.

5. Credentials and account security

Keep your password, email account, verification links, and session tokens confidential. You are responsible for instructions submitted through your valid session unless you promptly report compromise. We may revoke sessions, block a device, or require a password reset to protect the account.

A session expires 30 days after issue and activity does not extend it. Password reset revokes all sessions; password change keeps only the current session. Never provide credentials to a game or payment page unless it was opened from the Website’s normal flow.

6. Wallet, deposits, and withdrawals

Your account has a real balance and may have a separate bonus balance. Bonus funds are not directly withdrawable. Payment methods, limits, required fields, and availability are shown in the Wallet and may differ by currency or provider. If no method is available, no payment can be submitted through the Website.

Use only a payment method and banking details you are legally entitled to use. A withdrawal reserves real balance while it is processed. Fees, taxes, bank charges, exchange effects, and processing times imposed outside the Website remain your responsibility unless the payment screen expressly says otherwise.

7. Payment verification, corrections, and reversals

A browser redirect from a payment provider does not settle a payment. The verified server callback and the account ledger determine the final status. A deposit initially reported as failed may later be completed and credited. A completed deposit may be reversed and removed from balance if the provider later verifies a failure or chargeback. A completed withdrawal later verified as failed is cancelled and its reserved amount is returned once.

Duplicate verified notifications do not create duplicate credits or refunds. If a failed withdrawal has been refunded and the provider later reports a conflicting successful status, the Website does not automatically re-debit the user’s balance; the case is held for manual reconciliation. The status and any verified provider failure reason are shown in Transaction History.

8. Games, rounds, and results

Games are supplied by third-party game providers and may be unavailable by currency, location, account status, maintenance, or provider decision. The provider event and the Website ledger determine accepted stakes, wins, refunds, and round completion. Game History displays the safe customer record of those events.

Do not use bots, scripts, automation, collusion, fault exploitation, manipulated requests, or any method intended to obtain an unfair result. We may reject an invalid request, correct an evident technical posting error, restrict play, and investigate affected transactions while preserving an auditable ledger.

9. Bonuses, free spins, Cashback, and VIP

Every promotion is also governed by the Bonus Terms and the material conditions of the issued offer. Eligibility may depend on domain, currency, account status, verified events, campaign limits, and previous participation. A promo code claim is not a promise of immediate credit.

Bonus money is playable but locked from withdrawal until all applicable wagering, free-spin, expiry, open-round, and maximum-cashout conditions are resolved. Abuse, duplicate accounts, a reversed qualifying deposit, or ineligible play may cancel the related entitlement and its unsettled proceeds.

10. Prohibited conduct

You must not provide false information; use stolen or unauthorised funds; share accounts; create linked or duplicate accounts; manipulate payments; collude; automate play; probe security; interfere with callbacks; exploit errors; launder funds; or use the service for unlawful activity.

We may block a device, suspend transactions or play, exclude promotions, cancel invalid entries, or close an account where reasonably necessary to protect users, providers, the ledger, or legal obligations. Legitimate real funds remain subject to valid payment, investigation, and mandatory legal requirements.

11. Responsible play and account restrictions

Gambling must remain entertainment. Do not chase losses or use money needed for essential expenses. You may ask support to block deposits or withdrawals, apply cooling-off, self-exclusion, or close the account. Stop using the service while that request is being handled.

An account may also be restricted for security, risk, age or eligibility concerns, suspected fraud, payment disputes, provider requirements, or legal obligations. Access to funds will then be handled according to the verified ledger and applicable mandatory law.

12. Availability and technical interruptions

The Website, games, payment methods, and third-party services are provided subject to availability. Internet, device, provider, or maintenance failures may delay a response. Do not assume that a stake or payment succeeded until it appears in the relevant history.

To the extent permitted by mandatory law, we are not responsible for indirect loss caused by events outside reasonable control. Nothing in these Terms excludes liability that cannot lawfully be excluded or your non-waivable consumer rights.

13. Intellectual property

The Website software, design, branding, text, and supplied game content are protected by intellectual-property rights belonging to the group or its licensors. You receive a limited, personal, revocable right to use the service normally. You may not copy, resell, reverse engineer, scrape, or commercially exploit it except where law expressly permits.

14. Changes, complaints, and mandatory rights

We may update these Terms prospectively when the service, law, providers, or risk controls change. The displayed effective date identifies the current version. A material change applies from publication or any later date stated in the notice; stop using the service if you do not accept it.

Send complaints to support@cozmo.bet using the process on the Complaints page. Following the internal procedure does not limit any right that cannot be waived under mandatory law.